Handling of Personal Information

Toyota Auto Body Co., Ltd. (hereinafter “the Company”) recognizes that compliance with the Act on the Protection of Personal Information and other related laws and regulations, and the appropriate handling of information held by the Company that can be used to identify individuals (hereinafter “personal information”), constitutes an important social responsibility of the Company and has therefore established the following basic policy on the protection of personal information.

The Company shall ensure that all employees and executives understand the importance of protecting personal information, and establish a management framework to protect such information. Furthermore, the Company shall clearly document the rules on collecting, using, and disclosing personal information, and properly manage said information.

The acquisition of personal information by the Company shall be conducted through fair and legal means and users shall be informed of the purpose and scope of use of that information via notification or a public announcement. The personal information acquired by the Company refers to all such information provided directly by customers or disclosed by a third party (including personal information contained in audio, image, or video data).

Purpose of use
The Company shall not use personal information acquired in accordance with Section 2 above beyond the scope of the established purpose without the consent of the customer. The Company respects the rights of the customer regarding personal information and shall respond in good faith in accordance with the law when requested by the customer to disclose, correct, cease the utilization of, or delete personal information. The Company shall use the personal information it acquires for the following purposes:　
• To provide business information concerning Toyota Auto Body products and services.　
• To make improvements in product and service planning, research and development, and quality, as well as to diagnose failures and conduct surveys aimed at increasing customer satisfaction.　
• For tasks that require swift support, such as answering customer inquiries.　
• To take appropriate action, in accordance with either the law or with directives or instructions from the authorities.　
• To share any of the information below, such as the phone number, documents, or electronic media, with Toyota dealers or partner companies as necessary to provide appropriate support to a person who contacts our customer support center. However, the Company shall cease sharing that information with Toyota dealers or partner companies upon customer request.　
*Shared personal information: Name, address, age, phone number, and other information relevant to the customer’s inquiry.
* Any other purpose explicitly disclosed or communicated when the personal information was acquired.


Appropriate use of personal information
The Company shall not use personal information acquired in accordance with Section 2 above in any manner liable to encourage or induce illegal or wrongful actions.

Security control procedures for personal information
The Company shall take appropriate organizational, physical, and technical security control procedures to prevent improper access to personal information or its loss, destruction, alteration, leakage, and the like, and otherwise safely manage personal information. The Company shall also implement appropriate human resources security procedures, such as providing training and awareness activities on the protection of personal information for executives, employees, and anyone who handles personal information. Furthermore, when personal data is handled outside Japan, the Company shall implement appropriate security procedures based on a proper understanding of the relevant personal information protection laws and systems in the applicable country.

Sharing of personal information with third parties
The Company shall not provide personal information acquired in accordance with Section 2 above to any third party without first obtaining the consent of the customer, except as permitted under the Act on the Protection of Personal Information and other applicable laws and regulations.　However, in cases where there is an urgent need to protect human life or human rights, or when cooperating with requests made by judicial authorities, the police, or other public institutions based on laws and regulations, or when otherwise required by law, the Company may disclose or provide such information without prior notice to the customer.

Management of outsourcing providers who handle personal information
The Company may share personal information acquired in accordance with Section 2 above with outsourcing providers to achieve the disclosed or communicated purpose of use. In such cases, the Company shall require the outsourcing provider to handle the provided personal information appropriately, and shall exercise proper management of such handling.

In the event of a leak of personal information or related incident, the Company shall take appropriate action such as investigating the facts and causes and implementing measures to prevent secondary damage and reoccurrence.

The Company shall continuously engage in refining its measures to ensure that personal information is handled appropriately. The Company basic policy shall be updated to reflect these refinements as soon as they are made.

The Company shall provide information related to the use of personal information on its website in accordance with applicable laws and regulations.

Customers can request the disclosure of their personal information, or records of provision to third parties, in accordance with the procedures prescribed by the Company. Use the contact points concerning the handling of personal information provided below if you wish to request disclosure of your personal information or records of provision to third parties. Our staff will explain the procedure required for disclosure. Use the same contact points concerning the handling of personal information for requests to correct, cease the use of, or delete your personal information, as well as for questions regarding the security control procedures concerning personal information. The Company shall respond to all types of inquiries in an appropriate manner and in accordance with the Act on the Protection of Personal Information.

Two-stage parking device/step-eliminating lift
Commercial Business Div.
Japan Sales Business Dept.
Tel.: +81 (566) 36-2497
* Hours: 9:00 to 5:00 (excluding company holidays)

Ultra-compact BEV Coms Everyday
Commercial Business Div.
Japan Sales Business Dept.
Tel.: +81 (566) 36-7612
* Hours: 9:00 to 5:00 (excluding company holidays)

Products provided by CARGO BASE
Commercial Business Div.
Japan Sales Business Dept.
Tel.: +81 (3) 5617-5025
* Hours: 10:00 to 18:00 excluding store holidays (1st and 3rd Mondays, and Tuesdays)

Products provided by Land Cruiser BASE
LC Business Promotion Div.
LC BASE Business Promotion Dept. / Land Cruiser BASE
Tel.: +81 (566) 36-7566
* Hours: 10:00 to 19:00 (Tuesday to Saturday), 10:00 to 18:00 (Sunday/national holidays)
* Excluding store holidays (Mondays, Golden Week, Obon, and the year-end and New Year holidays)

Use the inquiry form if you are unsure which contact point to use, or have inquiries about the handling of personal information provided through our websites.

This page describes how we collect, use, and protect customer personal information on the websites we operate (www.toyota-body.co.jp, www.toyota-shouyousya.com, and https://cargobase-ty.com/shop/) (hereinafter collectively referred to as “our websites”) in order to help customers better understand our policy.

1. Personal information provided directly by customers
   We collect personal information such as the name, address, date of birth, gender, telephone number, and e-mail address from customers in order to send them information about our products and services. In addition, we may request personal information other than the above for purposes such as providing information tailored to customers’ requests. However, the provision of such information is left to the customer’s discretion, with the exception of certain mandatory items.
   
   
2. Managing personal information
   We strictly manage the personal information provided by customers through the use of this website in accordance with the provisions set forth on this page, the Act on the Protection of Personal Information, and other applicable laws and regulations, to prevent any loss or damage. In addition, customer personal information is managed by the Toyota Auto Body website administrator, who has set appropriate access control and implemented strict security measures to prevent leakage to third parties or unauthorized external tampering. If the operation of this website or tasks related to the use and management of customer personal information is outsourced to an external party, we will strictly supervise and manage how the outsourcing provider handles personal information.
   
   
3. About the collection of personal information from our websites
   We use cookies and other tracking technologies (such as web beacons) to collect information regarding customer access history and usage of our websites, including identifiers such as IP addresses (hereinafter referred to as “cookie information”). Cookie information may be linked to the personal information we have acquired. When cookie information is linked to personal information, it will be used in accordance with the purposes of use described in “Purpose of use of personal information” and “Provision of personal information to third parties”.
   
   
4. Purpose of use of personal information
   The purpose of use of personal information is indicated on each website page where customers register such personal information in addition to being specified on this page. We will not use the personal information provided by customers on individual pages for any purpose other than those stated on said page.
   
   
5. About the sharing of personal information with third parties
   Depending on the type of service requested by the customer on our websites, we may provide the customer’s personal information to a third party. In such cases, we will inform the customer about the provision of information to the third party and obtain their consent when they apply for that service (for example, providing the customer’s name and address to a shipping or delivery company to send a prize). Except in the cases described above, we will not disclose or provide customer personal information to third parties without obtaining prior consent. However, in cases where there is an urgent need to protect human life or human rights, or when cooperating with requests made by judicial authorities, the police, or other public institutions based on laws and regulations, or when otherwise required by law, we may disclose or provide such information without prior notice to the customer. Toyota Auto Body may provide cookie information and the results of its analysis, linked to customers’ personal information, to group companies or dealers who provide Toyota Auto Body products as needed to achieve the purposes of use described in “Purpose of use of personal information” above.
   
   
6. About customer responsibility
   Our websites include links to other websites, but please note that the handling of personal information on linked sites is subject to the policies of those respective sites. Please make sure to review them yourself. The customer bears responsibility for the use of this website. We shall not be liable for any damages that arise as a result of using our websites or any information obtained therefrom, or from any websites we link to, except in cases where we have caused such damages intentionally or through gross negligence.
   
   
7. How to contact us
   Customers can request the disclosure, correction, addition, deletion, cessation of use, or provision to a third party of their personal information held by Toyota Auto Body (hereinafter referred to as “requests for disclosure”) in accordance with our established procedures. All requests for disclosure of personal information, as well as any inquiry or complaint regarding personal information acquired or held by Toyota Auto Body will be handled through one of our contact points concerning the handling of personal information.
   
   
8. About changes to our policy
   We may review and revise the above handling practices as needed. Any changes made we be posted on this website, disclosed through other appropriate means, or communicated directly to customers.